Bart Smits
Frequently asked questions
What are the benefits of being an ambassador?
As an ambassador, you contribute to youth education and talent development. You make theater visits possible for children in Tilburg. In addition, you enjoy exclusive benefits such as priority access to ticket sales and access to exclusive news and updates.
How do I become an ambassador?
You can become an early bird or friend by purchasing your ambassadorship for a theater season right away. After your payment, you will receive a confirmation and access to your benefits. Would you like to become a partner? Then purchase a membership in the same way and you will be contacted by Ticket Service to agree on the terms and conditions.
Can I terminate my ambassadorship prematurely?
The ambassadorship is valid for 12 months and cannot be terminated prematurely. After 11 months, you will receive an email reminding you to renew your ambassadorship. At that point, you can also change your ambassadorship, for example by terminating it.
Are there different levels of ambassadorship?
Yes, there are three levels: Early Bird, Friend, and Partner. Each level offers unique benefits.
Can I share my ambassador benefits with others?
Your ambassador benefits are personal and non-transferable. The discounts and priority ticket sales apply only to you as an ambassador.
What should I do if I haven't received my ambassador discount?
Please contact our Ticket Service if you encounter any problems receiving your ambassador discount. We will be happy to help you.
As an ambassador, when will I get priority access to ticket sales?
During the presale, which traditionally takes place in May or June, we present part of the new theater and concert season. As an ambassador, you get three days' priority on ticket sales. You will be informed of the exact sales dates in good time. When new additions are made to the season, you will be notified via the newsletter a few days before tickets go on sale, and you will usually have one or more days of priority access.
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How do I use my ambassador benefits?
Log in to “My Account” on our website to take advantage of your discount and priority. Your account is linked to a single email address.
When do I get a 10% discount on performances?
Are you a friend or partner ambassador? Then you receive a 10% discount on one ticket per performance. You can order additional tickets with priority, but without a discount. The discount does not apply to catering and talent development events, events through external channels, and some performances or concerts at the request of the company or artist.
How long will I be an ambassador?
You are an ambassador for 12 months. Don't worry! You won't miss out on any benefits at the end of the year. After 11 months, you will receive an email reminding you to renew your ambassadorship. At that point, you can also change your ambassadorship, for example, cancel it or adjust the level.
What are the benefits of the Partnership?
- Priority access to ticket sales and advance notice of additional performances*
- 10% advance booking discount on almost all concerts and performances*
- With your membership, you support cultural education in Tilburg. Thanks to your contribution, 10,000 Tilburg schoolchildren step into a theatre auditorium each year, often for the very first time. You give them the opportunity to experience the wonder, emotion and inspiration of live performances, an experience that can broaden their perspective on the world and spark their creativity.
- Special Friends-only guided tours
- You will receive the exclusive Friends newsletter, featuring updates on additional performances, special behind-the-scenes content and reports on the educational projects made possible through your support
- Priority access to the season presentation
- A December gift
- Invitations to special events
- Tax benefits (with a five-year partnership). Read more about the additional tax relief on charitable donations here
- Complimentary ticket cancellation insurance
What does the Friends Membership include?
- Priority access to ticket sales and advance notice of additional performances*
- 10% advance booking discount on almost all concerts and performances*
- Through your membership, you support cultural education in Tilburg. Thanks to your contribution, 12,000 schoolchildren from Tilburg step into a theatre auditorium each year, often for the very first time. You give them the opportunity to experience the wonder, emotion and inspiration of live performances, an experience that can broaden their perspective on the world and spark their creativity.
- Special Friends-only guided tours
- You will receive the exclusive Friends newsletter, featuring updates on additional performances, special behind-the-scenes content and reports on the educational projects made possible through your support
What are the benefits of becoming a Early Bird Booker?
- Priority access to ticket sales and advance notice of additional performances*
- Priority access to the season presentation*
How will you keep me informed?
A few days before the performance, you will receive a service email with details about the end time, any intermissions, extras related to the performance, and important information about our building. You can also find news and information about Schouwburg & Concertzaal Tilburg on our website and social media channels. Or sign up for the newsletter to be the first to know about new performances, for example.
What time should I arrive for a performance?
The time on your ticket is the start time of the performance. The foyers open one hour before the start. Make sure you are in the auditorium on time, as latecomers will not be admitted.
May I take my coat and bag into the venue?
How can I pay at Schouwburg & Concertzaal Tilburg?
At Schouwburg & Concertzaal Tilburg, you can pay quickly and easily with your phone, debit card, or smartwatch—in short, with your debit card or contactless payment.
What happens if I am late for the performance?
Latecomers are generally not admitted to the venue because it disturbs the artist and other visitors. So make sure you arrive on time! If you arrive late, you will not be entitled to a refund on your ticket.
Can I bring drinks into the Schouwburg or Concertzaal?
Yes, you may bring your drink into the venue.
What is the address of Schouwburg & Concertzaal Tilburg?
Schouwburg & Concertzaal Tilburg is located on Schouwburgring. The artists' entrance is located at Louis Bouwmeesterplein 1.
Can I park my bicycle when I visit the Schouwburg & Concertzaal Tilburg?
How do I get to Schouwburg & Concertzaal Tilburg by public transport?
Where can I park if I come by car?
There are three paid parking garages within walking distance of Schouwburg & Concertzaal Tilburg: Parkeergarage Schouwburg, Parkeergarage Koningsplein, and Parkeergarage Emmapassage.
Are there any traffic restrictions I need to be aware of if I come by car?
Yes, due to measures to reduce car traffic in Tilburg city center, the traffic situation towards Schouwburgring has been adjusted. This may cause extra congestion, so plan your journey carefully. It may also be extra busy due to late-night shopping on Thursdays and Sunday shopping.
How can I offset my CO2 emissions if I come by car?
You can calculate your CO2 emissions using a tool and contribute to one of Trees For All's certified forest projects.
How can I order tickets for a performance or concert?
You can easily order tickets via our website, at the box office, or through our staff. This can be done by phone at +31 (0)13-5432 220 from Tuesday to Friday between 12:00 and 17:00. On performance days, the Ticket Service desk is open from 16:00 until the start of the show.
Do I need to create an account when purchasing tickets on the website?
No, it's not mandatory! But with an account, you can always find your tickets, easily save your favorites, and have one place where you can find your theater credit.
Do I need to print my tickets?
No, you don't need to print your tickets. We can scan your ticket(s) from your mobile phone.
How will I receive my tickets after purchase?
You will receive your e-tickets by email as standard. It is also possible to receive your tickets physically if you prefer. Please contact our box office for more information.
When is the box office open?
What is a last-minute youth ticket?
Schouwburg & Concertzaal Tilburg offers a special last-minute youth price for everyone up to the age of 26 and students. From 48 hours before the start of (non-sold-out) performances and concerts, tickets can be purchased via our website for €13.50, which includes a drink.
How can I use a last-minute Youth ticket?
The special youth price will appear online on the performance page 48 hours before the start of the performance. Reserve your ticket and bring valid ID, student card, or CJP card with you to the performance.
What does the service charge mentioned for performances entail?
When you purchase tickets for one of our performances or concerts, you will almost always pay a service charge. The amount of this charge may vary per performance, but it is always included in the ticket price. The standard service charge is €4; this includes one drink, cloakroom service, and administration costs. If there is no intermission, you will receive your drink after the performance.
Is the Podiumpas valid at Schouwburg & Concertzaal Tilburg?
Yes, you can! With the Podiumpas, you can attend all performances and concerts from our regular program. Of course, seats must be available. You can make a reservation by phone 30 days before the performance or concert, or you can send an email to ticketservice@schouwburgconcertzaaltilburg.nl. On the day of the performance, you can pick up your ticket at the box office with your Podium Pass. Unfortunately, it is not yet possible to order online with the Podium Pass. If a performance or concert cannot be attended with the Podium Pass, we will mention this on the performance page.
How can I use my discount code?
Do you have a discount code? You can redeem it by using the Use promotional code option, located below the Select your tickets field. Discounted tickets will only be visible once the promotional or discount code has been entered. Once you have made your selection and activated any discounts, confirm your choice by clicking Next.
How can I use my gift card?
Do you have a gift voucher or digital credit from Schouwburg & Concertzaal Tilburg? Then click on ‘Use Schouwburg & Concertzaal Tilburg voucher’ when purchasing your tickets.
Can I choose my own seats?
When the performance or concert takes place in the Schouwburg (theater) or Concertzaal (concert hall), you can select your preferred seats on the seating plan when purchasing your tickets. All white seats are available for sale. Your selected seat(s) will be marked in red. If you click through the seating plan with your left mouse button, the seats will change with you. This makes it easy to order your preferred seats.
Map Schouwburg (standard)
Map Concertzaal (standard)
How can I order tickets for a wheelchair space?
A number of wheelchair spaces are available in all our venues. These cannot be reserved via our website. If you would like to make use of one of these spaces, please contact the box office.
When can I cancel my ticket?
If you have cancellation insurance with your ticket, you must cancel before the start of the performance or concert.
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How do I pay with a Podiumcadeaukaart?
When ordering tickets, you go through the booking process until you reach the payment page. There, you can choose from various payment methods, including the Podiumcadeaukaart. Complete the payment and you will receive confirmation of your purchased tickets in your account or by email.
How do I pay if I order tickets by telephone?
I have lost my ticket
Have you purchased e-tickets? You can download them again from your personal account. You can also re-download your tickets via the email confirmation you received. Have you received printed tickets? In that case, please contact our Ticket Service. They can issue replacement tickets if required.
I would like to return my tickets
Of course, there may be times when you are unable to attend a performance. Purchased tickets can be exchanged up to three days before the performance date. The purchase amount will be refunded as digital credit, minus a cancellation fee of €2.50 per performance. Would you like to cancel within those three days? You can return your tickets up to two hours before the start of the performance. In that case, a one-off cancellation fee of €7.50 will apply. To return your tickets, please contact our Box Office.
The performance has been rescheduled, but I am unable to attend
You will receive an email asking you to indicate whether or not you are able to attend. If you are unable to attend, we will of course refund the purchase amount.
Is my We Are Public Pass valid at Schouwburg & Concertzaal Tilburg?
What are Smart Tickets?
- Purchase tickets via the website. You will receive an email confirmation. Please note, these are not your tickets.
- Open the Ticketmatic App.
- Log in to the Ticketmatic App using the same email address that you used when ordering the tickets.
In the Ticketmatic App you will find the purchased e-tickets.
The scannable access codes on these e-tickets refresh every 30 seconds. - Have your e-tickets scanned on your phone when you visit the performance.
note: These tickets are personally linked to your email address and are non-transferable. You therefore cannot give them as a gift or resell them.
Are the Concertzaal, Schouwburg and Studio accessible for people with reduced mobility?
Are there wheelchair spaces available in the venues?
Yes, there are special wheelchair spaces available in our venues. Tickets for these spaces can be reserved by contacting box office.
Is assistance available on the evening of my performance?
What facilities are available for people with a hearing impairment?
All locations are equipped with a radio frequency system that can be used with your own headphones. Headphones and neck loops are also available to borrow.
Are there facilities for people with a visual impairment?
What does Language No Problem (LNP) mean for performances?
How can I contact you if I have questions about my visit?
Is there a cloakroom?
From what age are my children welcome?
Our theatre is for everyone. However, we also want every visitor, including the very youngest, to leave our venue with a positive experience. Theatre makers create their performances specifically for children from a certain age onwards, and Schouwburg & Concertzaal Tilburg follows these recommended age guidelines. For children's performances, the stated age is the minimum recommended age. Finally, every visitor, regardless of age, requires a valid ticket to attend a performance.
Are booster seats available?
Are the Concertzaal, Schouwburg and Studio accessible for people using a mobility scooter?
If you are visiting the Schouwburg, you can park your mobility scooter in the main foyer, where a designated space is available near the lift. At the Concert Hall, you may use the lift to take your mobility scooter upstairs and park it in the foyer. The Studio is also accessible by lift, and mobility scooters can be parked in the foyer there as well.
A wheelchair is always available should you need to transfer during your visit. If you would like advice on the most suitable seats in the auditorium, please contact our Box Office.
What does Schouwburg & Concertzaal Tilburg do in the field of cultural education?
Schouwburg & Concertzaal Tilburg offers cultural education programmes for primary schools, secondary schools and special education. These may include a performance, a guided tour or a tailor-made school production, optionally supplemented with a post-show discussion or educational programme. We work in partnership with theatre De Nieuwe Vorst, national theatre companies, local arts educators and education specialists to deliver these programmes.
What opportunities are available for schools to attend a performance?
What does Schouwburg & Concertzaal Tilburg offer for students?
Schouwburg & Concertzaal Tilburg offers a special last-minute youth ticket price for everyone up to and including the age of 26. From 48 hours before the start of a performance or concert (subject to availability), tickets can be purchased for €13.50, including a drink. In addition, students are welcome to work and study at Boove & Benee.
How can I get in touch if I have questions about educational programmes?
What is T*Agency?
What does T*Agency do?
What is the purpose of T*Agency?
Who can take part in T*Agency events?
Anyone with an interest in culture, activism, art and the world around them can take part in T*Agency events. The platform focuses on Tilburg’s youth culture and explores both local and global issues. For more information, please get in touch with us.
What is the last-minute youth ticket rate?
How can I take advantage of the last-minute youth ticket rate?
From 48 hours before the start of a performance, the special youth ticket rate will appear online on the performance page. Simply book your ticket and bring a valid form of identification, student card or CJP pass with you to the performance.
Can I organise an event at Schouwburg & Concertzaal Tilburg?
Which spaces are available for events at Schouwburg & Concertzaal Tilburg?
Schouwburg & Concertzaal Tilburg offers a variety of spaces for events, including the colourful and modern Concertzaal, the welcoming Schouwburg, the intimate and informal Studio, several foyers, Stadscafé Boove & Benee, and the bright Jacques de Leeuw zaal. View all venues and spaces on this page.
How do I choose the right space for my event?
The choice of venue depends on the number of guests you are expecting, the atmosphere you would like to create, and the technical and logistical facilities you require. Our team will be happy to discuss your needs and help you determine which space is best suited to your event. Please get in touch to discuss the possibilities.
How can I change my contact details?
You can easily change your contact details by logging into ‘My Account’ on our website and updating your details there.
What happens if I lose my login details?
If you have lost your login details, you can submit a request to reset your password via the website. You will then receive an email with instructions on how to create a new password.